Terms of Service

Features may change, be added, or be withdrawn without notice.

The service may be unavailable or produce errors.

We may end the beta programme, and your access to it, on 30 days’ notice.

We give no availability commitment and no service level agreement.

Access requires an account. You are responsible for all activity under your accounts and for keeping credentials secure. Tell us promptly at privacy@triberoi.com if you believe an account has been compromised.

You control who in your organization holds an account and what role each holds. You are responsible for configuring roles so that access is limited to people with a legitimate need.

You must be a business or organization. The service is not for personal or consumer use.

You own your data.Nothing in these Terms transfers ownership of the data you upload or connect (“Customer Data”) to us.

You grant us a licence to host, process, and analyze Customer Data solely to provide the service to you, and for no other purpose. This licence ends when the data is deleted under section 11.

We do not use Customer Data to train machine learning models, and we do not permit our providers to do so.

We do not sell or share Customer Data, as those terms are defined under applicable privacy laws.

You have a lawful basis for each category of personal data you put into the service.

You have told community members that their data is processed by a third-party analytics provider, as your own privacy law obligations require. We cannot tell them, because we have no way to reach them.

You are entitled to disclose data from each platform you connect, the credentials you supply are your own, and your use of that data through the service is permitted by that platform’s terms. You understand that connecting some platforms causes member email addresses to be disclosed to us.

You will not submit special category data. This means data revealing health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation, genetic or biometric data, or criminal convictions. Free-text fields, tags, and discussion titles from connected platforms are technically capable of holding such data, and the service applies no control preventing it.

You will not submit data about anyone below the age at which consent applies in their country. The service applies no age verification.

You are responsible for the accuracy and legality of Customer Data and for how you obtained it.

You may connect third-party platforms using your own credentials. Those platforms are not our subcontractors. Your relationship with each is governed by your agreement with them.

We are not responsible for a connected platform’s availability, accuracy, or changes to its interface.

Deletions at the source do not propagate. If a member is deleted from your forum or platform, that change does not reach the service. What we have ingested remains until you remove it. You can remove individual members through the member directory. For bulk removal, contact us.

Disconnecting a platform stops future synchronization. Data already ingested is retained until you remove it. Disconnecting destroys the stored credential.

use the service to build a competing product, or to benchmark it for that purpose;

reverse engineer, decompile, or attempt to derive the source of the service;

circumvent access controls, rate limits, or tenant separation, or attempt to access another customer’s data;

upload malicious code, or use the service to store or transmit unlawful material;

use the service to harass, profile, or take adverse action against an individual in a way that would be unlawful;

resell or provide the service to a third party except as expressly agreed.

Parts of the service produce written summaries and recommended actions using an AI provider. These are generated from aggregated figures.

The underlying scores are computed deterministically from your data. The written narration explains those scores and does not produce them.

We are not liable for decisions you take on the basis of generated content.

We own the service, its software, its methodology, its scoring models, and all related intellectual property. These Terms grant a limited right to use the service and transfer nothing else.

Aggregate and benchmark data. We may use measurements derived from your data to produce aggregated, anonymized benchmarks across our customer base, provided that no such benchmark identifies you, your community, or any individual. Nothing in this section permits us to disclose Customer Data.

If you send us feedback or suggestions, we may use them without obligation to you.

These Terms run until terminated.

Either party may terminate for convenience on 30 days’ written notice. Either party may terminate for material breach on 30 days’ notice if the breach is not cured in that time.

We may suspend or terminate immediately where required by law or where continued provision would be unlawful.

On termination you may export your data through the service. We will delete Customer Data within 30 days of termination, subject to the limits described in the DPA, which are principally that backups are overwritten on a rolling seven-day cycle and logs on a rolling thirty-day cycle.

We will confirm deletion in writing on request.

The Service is currently provided without charge during the beta period.

We may introduce fees on 30 days’ written notice. If we do, you may terminate under section 11.2 before the fees take effect rather than accept them.

Each party warrants that it has authority to enter into these Terms.

Except as expressly stated, the service is provided “as is” and “as available”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that results will be accurate or complete.

Neither party is liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits, revenue, goodwill, or anticipated savings, whether or not the possibility of such damages was known.

General cap.Except as stated in 14.3 and 14.4, each party’s total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the total fees paid or payable by you in the twelve months preceding the event giving rise to the claim, or (b) US$25,000.

Data protection and confidentiality.For claims arising from a party’s breach of its obligations under the DPA or under section 10 (Confidentiality), each party’s total aggregate liability is limited to the greater of (a) three times the total fees paid or payable by you in the twelve months preceding the event giving rise to the claim, or (b) US$100,000.

Uncapped.No limit applies to a party’s indemnity obligations under section 15, to your breach of section 5 or section 7, or to either party’s fraud or wilful misconduct.

Nothing in this section limits liability that cannot be limited under applicable law, or any right a data subject holds directly under applicable data protection law or under the Standard Contractual Clauses.

You will indemnify us against third-party claims arising from Customer Data, from your breach of section 5, or from your use of the service in breach of section 7.

We will indemnify youagainst third-party claims that the service as provided by us infringes that third party’s intellectual property rights. This does not apply to claims arising from Customer Data, from your modifications, or from your combination of the service with anything we did not provide.

Governing law. New Jersey law, without regard to conflict of laws principles. This does not affect the governing law of the Standard Contractual Clauses in the DPA, which is stated there.

Disputes. The parties will first attempt to resolve any dispute informally. The party raising the dispute must give written notice and the other party will respond promptly. If the dispute is not resolved within 45 days of that notice, either party may refer it to final and binding arbitration before a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association, seated in Branchburg, New Jersey, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Each party waives any right to a jury trial and to participate in a class or representative action. This section does not prevent either party from seeking injunctive or other equitable relief, and does not limit any right a data subject holds under applicable data protection law or under the Standard Contractual Clauses, including the right to bring proceedings in their place of habitual residence.

Changes.We may update these Terms on 30 days’ notice, except where a change is required by law, which takes effect immediately. Changes are not retroactive. Continued use after the notice period is acceptance.

Assignment.Neither party may assign without the other’s consent, except to an affiliate or in connection with a merger or sale of substantially all assets.

Notices. In writing. To you, by email to the address on your account. To us, by email to privacy@triberoi.com and by post to TribeROI Inc, 971 US Highway 202N, Suite N, Branchburg, NJ 08876, United States.

Severability. If a provision is unenforceable, the rest stands.

Entire agreement. These Terms, the DPA, and the Privacy Notice are the entire agreement and supersede prior understandings about the service.